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FINANCIAL POLICY

The purpose of the financial policy is to inform our patients of rules and policies we hold consistent throughout HARTWATER AESTHETICS, LLC. We aim to deliver exceptional patient care and results with our selective procedures and treatments. However, medical aesthetics is an intricate blending of science and art. Thus, we understand that we may not be able to meet every patient’s expectations or individual interpretations of beauty. This policy is not meant to be mean, but instead, to outline our financial commitments to every patient and the responsibilities we require of our patients. We intend to protect our provider’s valuable time and the time of all patients who may desire our services at HARTWATER AESTHETICS.

 

CREDIT CARDS

  • A valid credit card on file is required to schedule an appointment at HARTWATER AESTHETICS.

  • Your card will not be charged unless otherwise detailed below.

  • Your financial information is protected in the same way your health information is protected by HIPAA standards and regulations. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We secure any Personal Information provided to us on computer servers in a controlled, secure environment that is protected from unauthorized access, use, or disclosure.

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PAYMENTS

  • Payment for all individual treatments and services is due in full at the time of treatment.

  • All packaged procedures must be paid at least 50% of the total package cost prior to reserving scheduled appointment times. Packaged procedures are generally offered at a reduced cost from individual treatments.

  • Payment for all packaged treatments must be paid in full prior to the start of the first treatment in the package or treatment series.

 

NO SHOW/CANCELATION FEES

  • Failure to present for a scheduled appointment without 48 hours advance notice will incur a $25 no show fee for appointments 30min and under and $50 for appointments over 30min.

  • No show appointments that have not given the office any notice prior to the scheduled appointment time will be charged a $75 no-show fee.

  • Patients must use an approved standard form of communication to cancel or reschedule an appointment >48 hours in advance to avoid a cancellation charge. Messages through social media outlets are not approved or protected forms of communication.

  • Cancellation fees may not be deducted from consultation deposits.

  • Chronic cancellations or no-show occurrences will be grounds for dismissal from the practice.

 

DEPOSITS

  • All new patients are required to make a non-refundable $100 deposit for their initial consultation, which may be used toward the purchase of any products or services made at the time of the initial appointment.

  • Consultation deposits may only be used at the initial consultation and may not be carried over to be used toward purchases at future visits.

 

REFUNDS

  • We strive to meet every patient's expectation in every way possible. If you are unsatisfied with your treatment or procedure, we welcome your feedback via a scheduled in-office follow-up visit with a provider or manager. We will gladly take the time to discuss alternative treatment options that may more closely meet your needs.

  • We do not offer refunds on services rendered.

  • Results may vary from person to person and the outcome cannot be guaranteed with any medical procedure. o Patients are responsible for further treatments needed to achieve further results.

  • We do not offer cash refunds on any services or packages purchased and not yet rendered.

  • Purchased services, treatments and/or procedures are non-transferable, unless otherwise specified at the time of payment.

 

​GIFT CERTIFICATES

  • Gift Certificates are non-refundable, non-transferable and cannot be redeemed for cash or gratuities.

 

DISMISSAL

  • We reserve the right to dismiss any patient from the practice at any time without notice.

  • Patients may be dismissed for any of the following behaviors:

    • Non-compliance

    • Unacceptable behavior towards other patients or staff.

    • Any other reason deemed necessary by management or providers to ensure healthy patient/provider relationship.

    • Non-payment or payment reversals.

    • Chronic late arrival, no show or cancellation of scheduled appointments.

    • Refusal to sign all documents necessary for treatment at HARTWATER AESTHETICS.

    • Failure to comply with recommended treatment plans that may cause harm or injury.

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